At Metatrixtee, we want every customer to feel confident when shopping with us. We carefully inspect our products before shipment and work hard to deliver high-quality merchandise. If you experience an issue with your order, our support team will gladly help you find a suitable solution.

1. Return & Refund Eligibility

We accept refund or replacement requests only for qualifying situations listed below:

  • Damaged Products: If your order arrives damaged during shipping, please contact us within 3 days after delivery with clear photos of the item and packaging.
  • Incorrect Orders: If you receive the wrong size, design, or product variant, notify our support team within 3 days so we can review and resolve the issue.
  • Manufacturing Defects: We may offer a replacement or refund if the product contains verified production defects.

2. Return Requirements

To qualify for a return or exchange, customers must meet the following conditions:

  • The item must remain unused, unwashed, and in its original condition.
  • Customers must submit return requests within 3 days of receiving the order.
  • The request must include proof of purchase, such as the order number or confirmation email.
  • Original packaging and tags should remain attached whenever possible.

Please note that customized, personalized, or made-to-order products cannot be returned unless they arrive damaged or contain manufacturing defects.

3. Non-Returnable Items

Certain products and situations do not qualify for refunds or returns.

  • Items showing signs of wear, washing, or modification.
  • Discounted, clearance, or promotional sale products.
  • Gift cards, downloadable content, or digital products.
  • Returns requested after the allowed return window expires.

4. How to Request a Return

If you need assistance with a return or replacement, please follow these steps:

  1. Email our support team within 3 days of delivery.
  2. Include your order number, a description of the issue, and supporting photos if applicable.
  3. Wait for confirmation and return instructions from our customer service team before shipping any item back.

Customers are responsible for return shipping fees unless the issue results from our mistake or a verified defective item.

5. Refund Processing Time

After we receive and inspect the returned product, our team will review the request and notify you of the approval status. Approved refunds typically return to the original payment method within 7 business days, depending on your bank or payment provider.

6. Special Cases

We understand that unexpected situations may happen. If your order issue does not fall under the conditions listed above, feel free to contact us. Our support team will review each case individually and work toward a fair solution whenever possible.

7. Contact Information

If you have any questions regarding returns, refunds, or exchanges, please contact us using the information below.

  • Address: 1417 N Pasadena, Mesa, AZ 85201, United States
  • Phone: 520-297-6584
  • Email: contact.metatrixtee@gmail.com

Thank you for choosing Metatrixtee. We appreciate your support and remain committed to providing quality products and reliable customer service.