At Metatrixtee, we work hard to deliver every order safely and efficiently. This Shipping Policy explains how we process orders, estimated delivery times, shipping methods, and important shipping-related information for our customers.

1. Processing Time

After you place an order, our team begins preparing your items for shipment.

  • Most orders require 1–3 business days for processing and packaging.
  • Processing times may increase during holidays, promotions, or high-demand periods.
  • Customers receive a shipping confirmation email once the order leaves our facility.

2. Delivery Options

We currently provide multiple shipping methods to meet different delivery needs.

Standard Delivery

  • Estimated arrival time: 12–15 business days.
  • Recommended for customers looking for affordable and reliable shipping.

Priority Shipping

  • Estimated arrival time: 7–12 business days.
  • Best option for faster delivery and quicker order handling.

Please remember that shipping estimates may vary depending on destination, weather conditions, customs clearance, or local courier delays.

3. Shipping Costs

Shipping fees depend on the selected delivery method, package weight, destination country, and order size. Final shipping costs appear during checkout before payment confirmation.

4. Worldwide Shipping

Metatrixtee proudly ships to customers in many countries worldwide.

  • International delivery times vary based on local shipping carriers and customs processing.
  • Import duties, taxes, or customs charges may apply depending on your country’s regulations.
  • Customers are responsible for any additional customs-related fees charged by local authorities.

5. Tracking Information

Once your order ships, we send a tracking number directly to your email address. Tracking updates may take up to 48 hours to appear after carrier pickup.

6. Delayed Deliveries

Unexpected shipping delays can occur because of weather conditions, customs inspections, peak shopping seasons, or transportation disruptions. While these situations remain outside our control, our team will assist customers whenever possible and provide updates regarding delayed shipments.

7. Lost or Damaged Packages

If your package arrives damaged or appears lost during transit, please contact us as soon as possible with your order details and supporting photos when available.

  • We will investigate the issue with the shipping carrier.
  • Eligible cases may qualify for a replacement shipment or refund review.

8. Shipping Address Responsibility

Please carefully review your shipping address before placing an order. Metatrixtee cannot guarantee replacements or refunds for packages delivered to incorrect addresses submitted during checkout.

9. Contact Support

If you need help with shipping questions, delivery updates, or tracking information, our customer support team is ready to assist you.

  • Address: 1417 N Pasadena, Mesa, AZ 85201, United States
  • Phone: 520-297-6584
  • Email: contact.metatrixtee@gmail.com

Thank you for shopping with Metatrixtee. We appreciate your trust and remain committed to delivering your order as smoothly and efficiently as possible.